Administration Assistant

The Opportunity

We are looking for a skilled administrator to support our Adjusters and other roles with administrative tasks, enabling efficiency and accuracy in the handling of claims. The role is also responsible for supporting the operations team with client reporting requirements, claim data validation and general office administrative tasks. This role is based out of Brisbane. 

The Role

Responsibilities include, but are not limited to:

• General office administration tasks and claims support including but not limited to:
  • Set up and maintenance of stationery accounts and ordering as required
  • Organise and manage office access and parking at each McLarens Australia location (including maintaining registers)
  • Liaise with building management as required at each location 
  • Coordinate set up and renewal of system licensing as required
  • Assist with company client marketing activities 
  • Compile, update and maintain client documentation and spreadsheets in McLarens systems
  • Run compliance reports and ensure data integrity in McLarens systems
  • Support courier/Australia post collections and deliveries as well as regular off-site archiving
  • Undertake filing and archiving, including maintaining hard and soft copy files and preparing files for archiving as required
  • Complete business card and clothing orders 
  • Format reports in line with standard templates
  • Ensure compliance with McLarens’ financial procedures, as appropriate
• Assist with McLarens Australia’s business travel processes, including:
  • Maintain the Corporate Traveller database/portal including monitoring and appropriate use of travel credits
  • Arrange travel for Adjusters and Operations staff as required, ensuring compliance with McLarens Australia’s Travel Policy
  • Provide training and support to designated travel bookers across the business 
• Liaise with Adjusters and Support staff on missing claim data and compliance requirements 
• Maintain data quality by completing routine data audits 
• Coordinate and implement data compliance activities, in accordance with client requirements
• Support onboarding of new employees, including ordering and supplying PPE kits to Adjusters
• Prepare, publish and/or maintain shared colleague resources within Box, Sharepoint or another system as required
• Coordinate industry professional body registration and annual bulk membership renewal process (ANZIIF and AICLA)
• Assist and maintain dashboard reports to help the business achieve desired outcomes
• Manage client systems by providing account login information, supporting the offboarding process and highlighting areas for improvement 
• Assist Client Operations Manager by preparing, compiling client reporting, presentations, tenders and other ad hoc requests
• Duties and responsibilities may be varied to allow McLarens to respond to operational requirements

Skills and Experience

• Demonstrated advanced proficiency in Microsoft Office programs, specifically Excel, Word and Outlook
• Proven ability to learn new technology and software requirements
• Previous experience in a similar role or in the insurance industry would be highly advantageous 
• Proven ability to multi-task, take initiative and manage competing priorities
• Strong attention to detail and problem-solving skills
• Proven ability to work autonomously and in a team
• Excellent communication skills, both written and verbal