Claims Team Leader - Cork

The Opportunity:

We currently have an exciting opportunity for a Claims Team Leader within our Real Estate Team based in Cork. This role will be office based.

Reporting to the Real Estate Account manager, you will provide management support to desk-based adjusters ensuring the success of the Real Estate TPA team. 
 

The Role:

Your responsibilities will include:

• To lead and manage a team of desk based Claims Technicians to ensure they provide the highest standards of customer service to our clients
• Motivating the team to do their job efficiently and ensure targets and personal goals are achieved
• Management of team workflow to ensure all absences and holidays are covered 
• Management of the holiday calendar /authorisations 
• Monthly 1 to 1 meetings with team, completing appraisals with McLarens required timescales 
• Overseeing and monitoring the lifecycle of the desk based teams claims
• Identifying training needs in the team and implementing any necessary training 
• Account management support where required
• Ability to deal with complaint calls received in the team
• Manage a small caseload of claim
• Other ad hoc work as required.
   

Knowledge and Experience:

• Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner 
• Strong management skills
• Proven work experience as a team leader or supervisor
• Decision making skills
• Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands
• Thrive in a high-pressured working environment
• Be driven to meet and exceed targets set for the Real Estate Team
• Good working knowledge of Word and Excel
• Travel may be required as and when so flexibility is a must.
• Must hold APA qualification and be working towards Certificate In Insurance Practice (CIP)