Technical Claims Assistant

Founded in 1932, McLarens is a leading independent global insurance services provider with owned offices and operations strategically located in 45 countries around the world. With a focus on complex, commercial and specialty markets, McLarens provides loss adjusting, claims and risk management services, as well as auditing and pre-risk surveying. McLarens global footprint enables it to provide streamlined consistent service to clients across the world, while at the same time delivering local expertise and responsive service. McLarens expert adjusters have an average of over 25 years experience, operating across a range of industries with specialties including: Agriculture, Aviation, Casualty, Crisis Management, Construction & Engineering, Entertainment, Contingency, Environmental consulting, Forensic Engineering, Forensic Fire Investigation, Global TPA Services, Investigation, Marine, Natural Resources, and Property services. For more information, please visit: www.mclarens.com

The Opportunity

The Technical Claims Assistant is responsible for supporting Loss Adjusters in the management of claims, ensuring efficiency and accuracy. Additionally the role is required to utilise appropriate systems to maintain a high level of data integrity and work with the central billing team to ensure appropriate financial procedures are followed. 

Duties & Responsibilities

• Provide technical claims handling support including, but not limited to:
  • Undertake non-complex fee earning case work, where appropriate
  • Liaise with Loss Adjusters to proactively support the management of claims from initial set-up to conclusion
  • Acknowledge and notify associated parties of new claims
  • Liaise with the insured, insurers, brokers and any other stakeholders, to ensure optimum service levels and to become a point of contact, where needed
  • Format and issue technical reports in compliance with professional standards and internal guidelines and in accordance with agreed timescales
  • Deal with internal and external queries in a professional manner and accurately record conversations/messages
  • Ensure compliance with McLarens’ financial procedures
  • Ensure data is accurately entered in relevant systems in order to achieve high standards of data integrity and information management
  • Run, check, analyse and distribute reports as required, including compliance reports from internal claims system
  • Assist with the preparation of client and business presentations
  • Participate and contribute to projects as required
  • Preparing reports and correspondence for key stakeholders involved in the claim
  • Documenting and scheduling marketing activity
  • Compiling, updating and maintaining client documentation and spreadsheets
  • Undertake general office administrative duties in accordance with company standards as required, such as diary management, expense management, booking appointments, file creation and management, minute taking and other duties as required
• Review, interpret, create technical reports for submission to client ensuring accurate presentation of information and data collection
• Monitor progress of assignments and proactively assist with management of assignments to ensure compliance with SLAs
• Liaise with key stakeholders to assist in management of assignments and responding to matters raised
• Arrange and provide on the job training and supplementary training when required for employees of McLarens
• Assist in the marketing and development of McLarens business globally as appropriate
• Duties and responsibilities may be varied to allow McLarens to respond to operational requirements.

Qualifications

• n/a

Skills & Experience

• Previous experience in the insurance industry, particularly in the management of claims, is desirable
• Demonstrated proficiency in Microsoft Office programs, specifically Word, Excel and Outlook
• Proven ability to learn new technology and software requirements
• Previous experience in the insurance industry would be desirable
• Proven ability to multi-task and manage competing priorities
• Strong attention to detail and problem solving skills
• Excellent communication skills, both written and verbal