Global TPA Casualty Handler

Purpose

Responsible for processing and investigating insurance claims relating to customers' General Liability policies. This will involve working with the policy holder, colleagues and other professionals to ensure that the claim is valid. The role of a claims handler is predominantly to process a customer's insurance claim. You'll be involved in managing a claim from the start through to settlement, making important decisions on the claim, and checking for any potential fraudulent activity. You will be involved in the handling of Employers and Public Liability injury claims and will need to have a good understanding of the sector and laws surrounding these. You'll be assisting with providing the customer any other services that may be required following an accident or incident.

Key Accountabilities

Responsibilities include but are not limited to;
•    Handling of General Liability claims from the start to the settlement
•    You will be involved in managing a claim from start to finish through to settlement. You will be required to carry out investigations with the client to enable you to make the correct liability decision. Investigating the extent and validity of a claim and checking for any potential fraudulent activity. You will coordinate services that may be required by the claimant following an accident or incident. 
•    Be able to manage claims via the MOJ Portal, including key dates and how to manage a stage 2 and 3 pack. 
•    Collecting relevant information and documentation in support of the claim and ensuring a record of this is kept updated within the system, including liaising with law firms to facilitate medical reports.
•    Speaking to customers, third parties, lawyers, medical professionals and other relevant parties and advising them on any issues that may arise.
•    Understanding medical terms and being able to read and translate medical reports 
•    Liaising with adjusters, examiners and investigators to evaluate the insurance claim
•    Investigate the claim to ensure it’s genuine.
•    Working with risk analysts, brokers, underwriters and other relevant parties to reach settlement
•    Ensuring a fair settlement and good customer service for the client
 

Knowledge & Skills

• Previous experience with handling and investigating Injury claims and managing your own portfolio with a value of up to £25,000.
• You will have knowledge of how the MOJ portal works, the key dates involved and how to manage stage 2 and 3 packs.
• Have knowledge of how to deal with a claim involving wage loss and the importance of having an up to date CRU certificate.
• You will have knowledge of how to handle bodily injury claims and have experience handling claims through to litigation
• You will have knowledge on how to value an injury claim and what tools to use to enable you to do this.
• Liaising with adjusters, examiners and investigators to evaluate the insurance claim
• Liaising with customers and third parties, and other relevant parties and advising them on any issues that arise.
• Strong phone and verbal communication skills along with active listening.
• Ability to multi-task, set priorities, and manage time effectively
• Knowledge of Microsoft Office i.e. Word, Outlook, Excel

• Previous experience in working alongside loss adjusters to determine the level of damage caused and be able to build good working relationships with them and other professionals.
• A good understanding of the legal system

Person Specification

• Committed to the role and McLarens. Able to show initiative and not give up when a task is demanding.
• A team player, supportive, kind, caring. We feel like we are part of an extended family within McLarens. We are always there for each other and genuinely care about each other and know that as a team, we are stronger. We also support other teams within the business and are happy to help when we can.
• Ability to show empathy. Some customers will be having a tough time and although you can only provide them with the facts and it may not always be what they want to hear, you do it in a way that is easy for them to understand and they feel that you care about them.
• Ability to understand tech and systems. You need to know your way around a keyboard and be able to understand our systems and processes – of course, we will give you all the training and support you need, but you need to have the basics.
• Ability to communicate effectively. You need to provide clear information to our customers and your colleagues, in plain English, with a dash of patience and care for good measure.
• To be trustworthy. We need to be able to trust you with important, sometimes sensitive information and for you to understand the importance of keeping data private.
• To be able to pick things up quickly. You will be learning a lot about different insurance products and processes and clients. You need to be willing to learn and retain the information being shared with you to ensure that you can provide the best service to our customers.

Location

***Remote worker 

Home based however must be able to travel to our Manchester and London offices for training, client meetings etc.