Head of Major Loss & South

The opportunity

We currently have an exciting opportunity for a Head of Major Loss – South/South East. The role will be home based and can be any location in the UK however South/South East is preferred.

Reporting to the UK & I Head of Major Loss, your overall responsibility will be to deliver on operational objectives, working closely with the other Heads of Major Loss, Product Heads, Operation Heads and Client Account Directors/Managers.

The role

Your responsibilities will include:

• Work closely with the UK Head of Major Loss and other Heads of Major Loss, Product Heads, Operation Heads and Client Account Directors/Managers to;
  • ​​​​​​​​​​​​​​Review current Major Loss Practice processes and procedures, implementing agreed changes to;
    • Ensure an identifiable McLarens product on all property claims over £100k
    • Understand specific client requirements
    • Enable client needs to be accommodated within the overall process
    • Ensure all generic and client specific procedures are recorded for ease of reference and implementation
    • Develop innovation opportunities in service delivery and solutions

• Work at regional level in conjunction with Operational Head, Regional Managers and Product Heads to implement agreed processes and procedures to ensure efficient and effective technical resource for Major Loss handling, to include;

  • Identification of Major Loss resource at each Tier level

  • Identification of skill gaps and assistance with implementation of training needs

  • Identify and mentor individuals for Major Loss environment

  • Identification of recruitment needs

• In relation to all Commercial Property losses £100k - £1m, develop mechanisms to ensure robust overview and management of the claim (including on a claim by claim basis);
  • Agreement as to Loss Manager (Including Regional Head of Major Loss)
  • Agreement as to the team structure and individuals for the team
  • Agreement of report sign-off procedures
  • Agreement of Reserve (unless Product specific)
  • Ensure review of mitigation and subrogation matters
  • Liaise with Loss Manager and Client as required
  • Site visits as appropriate
  • Ensure effective communication with Loss Manager and Insurer, i.e. conference calls as required

• In relation to regional claims handling £1m - £5m (in addition to above in respect of claims £100k - £1m);
  • Attend site at earliest opportunity and at appropriate regular intervals thereafter if not acting as Loss Manager
  • Sign off on all reports including fees
  • Regular liaison with Loss Manager and Insurer
  • Cover the other regions during absence of Regional Head of Major Loss
  • Monthly updates on claims to UK Head of Major Loss
  • Post claim learning reviews

• Responsible for leading any claims in excess of £5m.

• Delivery of excellent and consistent regional Major Loss Performance against set measures including, but not limited to;
  • Client SLA’s
  • Exception reports
  • External audits
  • Internal QA measures
  • Compliments and Complaints
  • Provide accurate and timely MI

• Support Regional Head of Operations in;
  • Technical support to region as required on complex matters below £100k
  • Surge management
  • Financial management including WIP, Credit Control and Budgets
  • Resource utilisation
  • Recruitment to aid profitable growth of region

• Engage in Business Development to promote, develop and raise both the individual’s and the Company profile to ensure the growth of the McLarens Major Loss Practice by;

  • Building relationships with all influential parties including, but not limited to; Major Loss Personnel of Insurers, Local, Regional and National Brokers, Risk Managers of Corporate Businesses and other key risks

  • Seek, secure and retain nominations through active management

  • Participation in Account Management programmes

  • Involvement in tenders and presentations as required

  • Attendance at key market events relative to Major Loss as delegate and presenter

  • Actively seek out instructions on Major Losses

  • Preparation of published work in journals

About you - Knowledge and Experience

• Excellent communication and inter-personal skills
• Strong stakeholder management including a proven track record of building strong working relationships, externally and internally
• Personal pride in delivering outputs on time, with a focus on quality and communication, whilst managing multiple deadlines
• Excellent negotiation, decision making and problem-solving skills
• The ability to prioritise effectively and deal with conflicting demands
• Highly self-motivated with the ability to work independently to self-manage work and time
• Tenacious and driven.

A willingness to travel throughout the UK and Ireland is required as and when, so flexibility is a must.

Closing date for applications is Monday 16 September 2024.

We look forward to hearing from you.