General Adjuster

Summary

McLarens is searching for a General Adjuster working in a designated region with the ability to travel, as needed, to resolve various types of losses.  This role’s main responsibilities will be managing the resolution of first and third-party claim exposures from both a coverage, investigative, and loss establishment perspective. The General Adjuster needs to be able to work in a collaborative and responsive fashion with varying levels of supervision resolving complex exposures. We are looking for an exceptional problem solver, proactive thinker, strong communicator, team player, and self-starter.

Essential Duties & Responsibilities:

• Receive and review claim intake daily.
• Other duties as instructed by Leadership, including out-of-territory travel and catastrophe response, as needed.
• Contact insurer, broker, and claimant to arrange appointment for first meeting.
• Visit insured/risk to investigate cause, circumstances, extent of loss, and damage.
• Review policy coverage and raise questions with insurers, where appropriate, and recommend resolutions.
• Consult with construction contractors, engineers, and other experts for the purpose of determining damages.
• Timely reporting to clients with clear and comprehensive content.
• Formulate technically precise correspondence specific to Reservation of Rights, Declination of Coverage, and Denial of Liability.
• Communicate effectively with policyholders, claimants, witnesses, independent and field adjusters.
• Effectively manage claims and liaise with insured, insurer, broker, retained experts, etc.
• Prepare scope of damage, loss measure, and costs schedule.
• Coordinate cost agreements with insured and claimant.
• Bring matters to a timely, equitable resolution in accordance with Coverage and/or Liability findings.

Required Experience & Skills:

• 3-5 years of commercial property and Commercial General Liability claims experience.
• Post Secondary degree (College or University)
• Appropriate Provincial adjuster license(s).
• Regional claims experience.
• Experience handling complex commercial losses preferred. 
• Established Broker/Carrier relationships.
• Some experience with commercial and residential ISO policies to include manuscript interpretations.
• Knowledge of the independent claims adjusting business to include familiarity with local jurisdictional requirements and claim practices.
• Excellent negotiation and communication abilities, both verbal and written.
• Strong interpersonal and analytical skills.
• Ability to plan and prioritize.

Essential Physical Requirements:

• Travel to inspection sites. (regularly)
• Move about indoors and outdoors to conduct inspections. (regularly)
• Ability to position self to inspect confined spaces, ascend and descend stairwells and ladders, traverse roofs, and work atop roofs. (frequently)
• Ability to maintain balance while traversing on narrow, slippery, or sloping surfaces. (regularly)
• May exert up to 20 pounds of force frequently or constantly while moving objects. (Regularly)
• Transport objects weighing up to or exceeding 50 pounds. (regularly)
• Ability to operate a laptop/computer, phone, other office productivity machinery (calculator, printer, etc.), and measuring devices. (regularly)
• Manual dexterity and coordination to extend hands and arms in various directions, using fingers in repetitive motion for keyboarding and writing. (regularly)
• Handle paperwork and files. (regularly)

Work Environment:

• May require working in outdoor weather conditions. (Occasionally)
• May require working in stationary position. (Occasionally)

McLarens Benefits – “It’s All Here”

• Health Insurance - Medical, Dental, Vision, Life, and Disability Insurance
• Career Development – fostering growth and advancement in the workplace.
• Community Day of Service/Float Holiday – our Day of Service promotes community involvement, and our personal float holiday can be used as desired.
• Employee Assistance Program - designed to provide life balance support and counseling.